Everything!! Stunning place and lovely people

Nothing

Really pretty lodge and rooms almost right next to the gorilla trekking headquarters. You could probably walk there easily but likely better to drive the 10 minutes. The staff were all very friendly, especially the lady working at the front (Elizabeth?) who was so kind. The room itself was really quite cool and charming, even if it's a tent sided space. The balcony with the view across the valley is stunning. It does get quite cold at night but they bring you hot water bottles to throw in the bed which made a huge difference. Note, that if it's in the rainforest so everything will become soggy and damp, especially if it's raining, even if water doesn't get on it. There is ample parking which will be filled up with safari vehicles each night. Every single person staying here is there for gorilla trekking, so they know the process very well. They have lots of things you might need if you don't have the gear. Gum boots, gloves, masks. Bring a mask with you as they aren't supplied by the trekking headquarters and they are mandatory.

Having another heating source in the rooms would be nice. Something like a space heater or something, though that might not be feasible. The wifi does not work at all in the rooms but is quite strong in the restaurant. No other issues, we enjoyed our time here. It's perhaps a bit costly but you are paying for the convenience of being close to the trek. It doesn't get any closer than this place. Do note, the road to the lodge is about 20 km of fairly rough dirt road. 4x4 is fairly mandatory, or having A LOT of confidence and experience if in a car. If your gorilla family is somewhere you need to drive to, the roads to reach those areas are quite bad and I would say impossible without a 4x4.

Location was great! Very close to the Rushaga Gate for the gorilla trek. Staff were very polite and helpful. Someone even cleaned our boots after our trek. Room was clean, large and well stocked. Food was excellent for such a remote location and with a buffet style, no one should feel hungry.

WiFi was non-existent. Could not connect in rooms, at office or restaurant. Manager not interested in this problem. Bathrooms are designed so that shower water runs all over the floor and collected in puddles by the toilet that did not dry overnight. Broken towel holders just left on windowsill.

Location is good

The booking doesn’t show lower rates on booking.com is for self camping, we were charged different rate at the property to get the rooms we thought we had booked