The hotel was very beautiful, and our villa was perfect. Staff was the best ever! Food at Hidden Gem at restaurant was also delicious.

No complaints at all.

Breakfast was excellent. The location was excellent, with a wonderful sunset view from the room and infinity pool. Beautiful villas. On the last day, they even served us breakfast on a float, which was a great experience. The staff was friendly. Irvan from the butler team was amazing and gave us excellent service.

The views and the villa were absolutely top tier

There was nothing I didn’t like

The location, the staff were very friendly and helpful and the bed was comfortable

I was disappointed on arrival as I felt the photos when I booked did not represent the villa I stayed in, from the photos I also thought there was more than 1 pool. There only pool is overlooked by the restaurant and bar which I wasn't comfortable using. The bathroom was like a sauna and no aircon in there, also only a huge rain showerhead up high so a nightmare for washing your hair. The bedroom was still pretty warm even with the aircon on 18 degrees 24/7, often it felt cooler outside. I didn't have this issue at any of my other accommodation in Bali. No free bottled water to use only to purchase, there was water in a carafe in the fridge but I only trust bottled water which was freely given at the other 2 places I stayed in Bali