Design, tranquillità e accoglienza fantastica. Un retreat superlativo! Ottimo servizio, qualità della cucina eccellente.

Unreal design, staff super friendly

Little outdated facilities

美術館に泊まる非日常な体験と、森の中に浮かぶような素敵な部屋でぐっすり眠れました。お風呂も景色が抜群な露天風呂で、寛げました。

全くありません。手入れが行き届いていて、美術館そのものでした。

The location of the hotel, as well as the architecture are really beautiful. The lounge and the complementary drink selection is exceptional.

We booked the suit with forest view, which was really disappointing. The wallpapers were coming off the wall, there were big cracks on the wall, where the air vent is located and the blinds at the outside pool area were broken. There is no real TV but only a tiny handheld device with a touch screen. There is a Dyson hair dryer in the bathroom but it can only be plugged in one specific power outlet because all the others are fixed so close to the washlet, that the Dyson plug doesn't fit in anymore. Same goes for any other device like chargers that have more than just a regular plug. This is a detail but it shows that nobody really spent a thought on the guest and how he will be using room. The private Onsen area is really big but lovelessly furnished. In the corner is a gigantic wooden box, hiding all the ducts for the pool. This box doesn't look very appealing, to say the least. The general feel and look of the outside area is very cheap. The "forest view" looks more like a "bush-view", there are some trees and bushes and a lot of bamboo but no real concept or plan as to how they are arranged. The hotel is located on the top of a mountain with an exceptional view but only 3 out of 7 rooms are actually able to see the view, which is very disappointing. The staff is young and inexperienced, which is fine, when there is propper guidance and supervision. In the case of this hotel it seems like they are left alone and nobody is teaching them how to create a luxury environment. The food was tasty and beautifully arranged but also here I was missing a truely luxury feeling. I seriously wonder what justifies the price of this hotel.