Van der Valk Hotel Utrecht

Nice place to be

Staffs meddling into costumers affairs

Bed, sauna and pool.

The parking garage door was broken during our stay, although it may have been only a temporary issue.

It was the first time we stayed in this hotel and it won’t be the last . Very nice location with a huge parking for a very fair price. A nice reception crew. The rooms were beautiful and spacious with a walk in shower, a jacuzzi and a very confortable bed. The reception and restaurant areas are also beautiful, very welcoming. The swimming pool and sauna on the 20th and last floor are great with a nice view of the city. Very close to bus stops, good public transport to central station (8/10 mns in the bus)

Everything was perfect

The room was spacious, private, and well sound-insulated, and it was equipped with a sufficient number of towels.

Upon entering my room directly after check-in, I immediately felt as if the room had not been properly prepared or checked before my arrival. The air inside the room had a strong, unpleasant ammonia-like odor — stinky, dusty air that made it clear the room had not been adequately ventilated or cleaned. Additional issues: • Air circulation did not work / very poor air quality • Sauna was not turned on at 19:30 • Fireplace was not functioning • TV remotes were misplaced and had no batteries • Coffee cups next to the machine were dirty and stuck together with sugar residue • Shower initially released foul-smelling water • Bathtub was dusty • Decorative lights were very dusty • Carpet was dirty and had an unpleasant odor • Check-in was a bit slow • Unexpected extra costs — parking was not included • Online booking price did not match the price charged on site