Hotel da Baixa

It is a lovely hotel in the center of old Lisbon. Pedro, the guest manager/concierge was amazing. We took his complimentary walking tour and enjoyed every minute of it. He shared information about the history of Lisbon that we had not known. The staff at the hotel were knowledgeable and very helpful. I would definitely stay there again.

Just needed to know that the taxi stand was available at the square. The evening desk staff did not tell us that but the morning staff did on the day of our departure.

We liked the location and manner of staff. They were very helpful and friendly. Breakfast had a variety of meals. Room was clean as well.

We liked everything.

Overall great boutique hotel with no amenities, close to everything, clean and very quiet.

Breakfast was terrible. Small elevators.

We stayed at this hotel for one night only, as we were just visiting Lisbon, so we didn’t spend much time at the hotel. During the time we were there, the atmosphere was relaxed and the room was quiet, which we appreciated.

However, from our point of view, the room did not meet a 4-star standard. In the bathroom, there was no place to hang towels (neither hand towels nor bath towels). There were also several visible stains on bathroom surfaces which, regardless of the materials used, should be properly cleaned or maintained to look clean. In the room, it was noticeable that it had been very intensively used: visible marks, missing paint in some areas, and general wear and tear. The rooms would benefit from better maintenance to match the hotel’s category. Additionally, at check-in we were told we could help ourselves to everything in the lobby. However, when we wanted to take a bottle of water to the room, as we saw other guests doing, we were told we could only drink it there and not take it upstairs. We were also told that if we wanted water in the room, we should ask reception to have it brought up. This felt confusing and unnecessary. UPDATE: After leaving an honest review with a score of 7, we were contacted by hotel management and offered money in exchange for changing the review. We were also told that “only a 10 works for them,” which raised serious concerns about how the hotel’s high rating is maintained.