Makkah Al Aziziah

Neat and clean

Nothing to say

The reception staff provided poor service. They gave us our room keys without offering to help with our luggage or showing us where the elevators were located. Additionally, we requested fresh towels twice, but our request was never fulfilled.

Good Hotel and service

The reception was a major downside. The staff seemed overwhelmed and not properly trained for front-desk duties. Another big issue was communication — no one ever answered the phone at the hotel. We tried to make changes, but there was no response. Overall, communication skills, both online and in person, were a very serious weakness. Apart from that, the stay itself was okay. The hotel was decent, and there were no other major issues.