Great location

We enjoyed the cleanliness and warmth of this cute cottage. It's great because it's close to the village but note there is no real yard anywhere for this property. The ladies at Big Bear Cool Cabins and their after hours customer service (Luigi) were fast, supportive and kind. Our trip was off to a rough start but the staff at BBCC were wonderful.

Our favorite cabin that we rent each time we visit Big Bear Lake! Elizabeth is my go to person each time I reserve a cabin or any issues I may have! Elizabeth and the rest of the BBCC Team provide exceptional Customer Service! Truly a very pleasurable experience each time we visit!

We stayed for a long weekend in January 2025 - me, my wife & our 4-year-old son. Perfect location; easy walk to restaurants & other activities. Parking immediately in front of the property is a huge plus. However, the property was dated & could use a refresh to make it feel more welcoming. We arrived in town at 3 PM. We called to see if we could get access early (check-in was at 4 PM). We were told they were not done with cleaning, though no one was there onsite. This was offputting, but understand policies on checkin & checkout timing (though being honest would have sufficed, vs saying someone was still cleaning). At exactly 4 PM we received the code to get in.Other issues: -Shower - old, heavy & very difficult to open & close (had major concerns as it consistently fell of it's track - especially since a screw fell out during one of the uses). Very noticeable and dangerous; should have been caught in any cleaning/maintenance check -Dead mice in the closet - there were 2 traps; the rodent problem was clearly known -Carbon monoxide detector started beeping due to low batteries after we put our son to bed -Trash removal required us to put all waste & recycle in our vehicle & drive 1.5 miles to the dumpster location (unacceptable) -Missing vertical blinds (pieces were in the closet); this impacted privacy & sleeping comfort Overall the home had the essentials - 2 bedrooms, multiple restrooms, stocked kitchen, good WIFI, & TV entertainment options for all ages.