HI Hotels Imperial Resort - Ultra All Inclusive, FREE PARKING

Staff it’s amazing , food it’s amazing but the problem missing the private beach and stands with umbrella.

Don’t have a private beach and enough space on both pool , no facilities on the beach.

Breakfast, lunch, and dinner were very delicious! The staff was friendly and helpful at all times, the rooms were clean and they were kept clean for our entire stay! The quality of all the provided services exceeded our expectations and we absolutely loved the hotel! The beach was also right in front of the hotel!

Wszystko

Wszystko było super

5 minutes walk to the beach, rooms were clean and the splash pool was good entertainment for kids.

The hotel is split in 3 buildings, the main place is lovely, spacious rooms and reflective of the 4 stars, the other 2 buildings were at most 3 stars with only one elevator, rooms were very close to each other and fairly noisy. There was no parking spots on site so had to park somewhere 10 min away( parking provided by the hotel at 20bgn per day) just to be told we had to take a taxi to get to the car when we needed it. Although the restaurant had a great variety of food, plenty of meat options, fish and seafood, I wasn’t impressed they didn’t even sanitise the tables in between guests. There were broken loungers at the pool that even a week later had not been replaced but rather covered. The spa offers only paid services including the saunas and on the private beach you need to pay 24bgn for the loungers and umbrella. However, we noticed that in the afternoon people would sit with no one checking. The housekeepers were very helpful as were some of the restaurant staff. At Reception however they were quite dismissive and while asking for the address of their car park this young lady told me to come back later cause she had a checkin.