Was great and for the majority as expected, I assumed the apartment was facing a prominent square but it was another “back alley”, but still lovely - a few stairs to contend with which was tough with the suitcases. A lovely, clean apartment.

The only real negative was our “check-in” was delayed due to a staff member not returning the key, resulting in a loss of daylight hours (around 1,5h) - was only a short 24h stay in Lisbon, more punctuality is expected.

The bed mattresses were too firm.

A great location

Was noisy until early hours of the morning every night with people outside chatting

The studio apartment was as pictured on Booking.com. The bathroom was well sized with a good shower. There was an adequate sized kitchen as well (but we did not use). Staff helped carry luggage to apartment on arrival.

Firstly, the apartment is not located in the main building for Lisbon Best Choice Apartments, so it was quite an uphill climb to get to the room. Our apartment was located on the ground floor, with street access, right in front of a children’s playground. Consequently, it was loud all hours of the day, especially as there was quite a gap in the door. This gap also allowed cigarette smoke into the apartment which was unpleasant. During the night, there was significant noise until early hours of the morning. These noises included screaming, drunk people and firecrackers. Children also pressed the doorbell. As a result, we were woken on multiple occasions on almost every night of our stay. When asking staff for other options, there was nothing they could do. When expressing our safety concerns, the host brushed them away saying it was “no big deal”. Finally, we organised a taxi for our return to the airport for 5am (organised a day and a half in advance). We were reassured the taxi would be there on time, if not early, so we were not provided with a phone number for the taxi service when we asked. When we arrived to the collection point in the dark at 5am, there was no taxi and no one to call. We arranged an Uber ourself.