Lords Plaza Surat

The breakfast spread was good. The central location of the city helped.

Everything was good.

Everything

Cleaning should be improved more. But it's ok

the fruit juice

most food was veg

The location was excellent for our seminars. The breakfast was really good and well planned out. The restaurant service and food quality was excellent and the staff went out of their way to accommodate all the guests. The front management staff and the housekeeping staff were very helpful

The bathrooms in the room was slightly calcified and the overall fixtures were dated The key cards kept on timing out daily and you would have to go back to reception to request a reset. Many times the staff would not allow multiple cards and this is the first time that I have seen this in a reputable hotel. Most hotels have 2 cards for families and the card doesn't time out until the end of your stay. The windows in the room were partially open and could not be closed fully so noise level was much higher than expected. Safe did not work initially but was replaced when requested. For the price point that they are requesting, they can make sure that all little nuisances are resolved. Lords hotels have a good reputation all over India.