Copthorne Hotel Rotorua

The room was clean and the bed was comfortable. Good to have the fan and heater in the room. I thought there would be hot chocolate with the tea and coffeee in the room but there was none.

I didn't like the breakfast, not much variety and the coffee and tea corner did not meet my expectation. The hot water was warm and the coffee was not hot even inside the thermos. The hot meals was a dry on my first day and the bread was not fresh at all. It looked like it was frozen and taken out to thaw the day/night before.

Reception ladies on arrival, Kelly and another were absolutely awesome. It makes such a difference ❤️❤️

We booked a two-night stay with breakfast included, and from the moment we pulled into the driveway, we were thoroughly impressed. The entrance looks so professional, and having the covered drop-off area to unload our bags out of the rain was a fantastic start to our weekend away. ​When we walked into the lobby, we were warmly greeted by a lovely Māori woman at the front desk (I believe her name may have been Marina). She is a total customer service superstar! Her warm smile, genuine kindness, and friendly nature instantly made us feel so welcome. You can tell she truly loves what she does, and she is incredible at her job. ​That high standard of hospitality carried through our entire stay everyone was just amazing. The whole restaurant staff made breakfast a highlight each morning, and every team member, including housekeeping, was polite, helpful, and attentive. ​Now, about the beds ..oh my gosh, absolute heaven! They were so comfortable that I wanted to pack mine up and take it home. I even had a cheeky look under the sheets to check the brand so I could buy one for myself! ​The facilities were exceptionally clean, and the pool was spotless and perfect for families. Plus, even though the hotel is conveniently located near the main road, our room was remarkably quiet and peaceful. ​We honestly don't have a single bad thing to say about our time here. It was the perfect weekend getaway, and we highly recommend Copthorne Resort Rotorua to anyone visiting. Thank you so much to the whole team for a wonderful stay!

Couldn't fault em!

Pretty old. Needs refurbising

The restaurant was closed on a Sunday night. No tv in the lounge area.