The historical location and the beautiful grounds Walking on the grounds whilst the Castle was closed Large comfortable rooms and baths Good parking- safe Good bfast and great range of tea/coffee and snacks

Tiny bottle of water in the room and difficult to outsource more Whilst we were walking on the grounds, a man in a blue car - perhaps the manager- stopped and quizzed us (2 middle aged ladies). Whilst he was probably doing his job, a nicer tone, greeting and a smile would have gone a long way, in the hospitality business. Five minutes before, we had been greeted by security and he was more than polite.

Beautiful interior, just a 5–10 minute walk from the castle. Kids loved the maze and playground!

Nothing

Staff very friendly

We were in the loft.

The Castle and grounds are fabulous and so beautiful; thank goodness for the late Lady Baillie and the amazing team who continue to care for it all.. There is so much to do and see. The maze was excellent and the gentleman on the top to save anyone from becoming lost was so informative and friendly. We visited on the 9th October. The staff were all polite, the security staff knowledgeable, and in general everyone was very helpful. The restaurant food was very good.

I booked a Deluxe Stable courtyard room for a birthday treat for a couple of days which the hotel was aware of. We were put in a room at the back of the courtyard with a view over the staff working car park and the garden but there was a path running past the windows which many people used so we were unable to open the net curtains. The bed was very hard and the pillows harder. The wardrobe did not have a high enough rail to hang a midi-length dress. There was no long mirror. Nowhere to hang wet coats. A huge bathroom but nowhere to put your wash bag apart from the windowsill. The staircase to the upper floor went past our door, our bed was just inside the door, so it was noisy with footsteps and chatter. Outside we had to walk under a security chain or open it to access the main part of the castle courtyard to go to the restaurant, etc. We certainly did not feel we were staying somewhere special. Be very careful which room you book; ask where it is. Everywhere else we went, there were rooms that were in much better locations; even the two above us had a better outlook. So that was disappointing. In the restaurant, everyone is placed at tables quite close together even when it is half empty. Placing people next to the window to see the castle is great, but when it is dark, it doesn't matter, as the lights of the restaurant reflect in the glass so you can't see much. Food lovely, service friendly and efficient.