We arrived on a Saturday, found the elevator did not work. An elevator for a 4 story house for 13 people is not an amenity, it’s a necessity. Food and beverage bought daily is extremely hard to get up 4 flights. We were not told the elevator did not work. Had my parents been with us, there is no way they could have stayed there… Calked on Saturday with the elevator info, never received an update the entire week. Wednesday I calked twice to fix the audial in the theater room and a request for broom. No call back. I received an email regarding our stay, I outlined the issues. I received a broom and someone came out on the audio . We received one towel per guest, I called on Saturday and they did provide more than enough towels, please request up front. Stains on the carpeting, stains on the couch and we killed cockroaches. I conveyed all this to Company…I asked for compensation for lack of an elevator, I was told this was an amenity and they offer $455. Unbelievable… never again with this company but Hatteras was excellent, I would definitely go back!