The Kingdom Resort

The venue was clean 👌,location perfect and even activities were fun and affordable.

The stuff at the reception were not polite at all very impatient. I didn't like the idea that when I needed iron. I had to leave my ID or drivera license or money in exchange of it. Can it please be indicated on the reservations that we need to bring our own iron. It will save time to drive from the rooms to the reception.

It was clean and beautiful

Nothing

The house was good and clean

Nothing

Good room

Upon arriving at reception, we were embarrassed by the receptionist who said our stay wasn't paid for, a horrible situation. It seemed like we were trying to use the room without paying, the first time this has happened to me on the Booking.com platform in years of using it. Even though I don't speak English and understood a little of what she was saying, I showed her the payment confirmation on the Booking.com app and the printed receipt, and even then they refused to give us the room key. She then called a young man and explained that she couldn't find our payment confirmation. He told us we could go to the room and they would check. Even after he said this, the receptionist still wanted to charge me again for the stay I had already paid for, and said that if they found our payment they would refund the amount. I said I wasn't going to pay anything more because I had already paid and shown all the receipts. She said: "Okay, you can go to the room, we'll sort it out tomorrow," and gave us the key. We stayed for four days, and nobody came to say anything, much less even apologize for the terrible inconvenience we went through.