S4 Residency

I love S4

Value for money

Cleanliness must be improved

Good

Good

I booked a room at S4Residency online through Booking.com stating my stay would be from 27 OCT 2022, 11 PM (Check-in) to 28 OCT 2022 (Check-out). But once I reached the place on the said time (27 OCT 2022, 11 PM), the staff said that I will have to checkout by 28 OCT 2022, 11 AM and not by 11 PM. I told the staff my booking was till 11 PM but that was not accepted till the end. They said if we book online the stay would be calculated for 12 hours only not 24 hours and this was no-where mentioned in their policy while booking. When asked for staying till 5 PM they asked to pay the amount for the next 24 hour stay which was pointless as I would have completed my work by 3 PM and planned to leave by 5 PM or 6 PM. I am not sure if this the policy for online booking or if I was cheated on. So I was disappointed when I came to know about this only when I reached the place and not before-hand.