大幅に柔軟対応いただき、ホスピタリティがとても高いと感じました。 ・チェックイン時間が遅れそうだったのにも関わらず待っていただいた ・他の宿泊客がいなかったため、大浴場の貸切をしていただいた ・タオルの交換を何度でも受け付けていただいたこと ・荷物を車まで運んでいただいた　など

Hands down the best experience I’ve ever had in Japan, and I lived in Japan for a whole year in the past and have travelled a lot around the whole country. This gorgeous ryokan is located in a stunning hidden gem: yu no hira. I visited Yufuin during the day and it was very busy with tourists, not an authentic Japanese experience despite being pretty with lots of nice shops. I took the train and it was only 2 stops (15 min) to Yu no Hira where this inn is located. The amazing host picked me up from the train station and it was all arranged via booking.com messaging service, so no need to call a Japanese number. The host is an amazing older Japanese man who provided top class service and the building is so beautiful. The town is a historic onsen town and quite rural - I really felt like I was getting the true experience of Japan unlike the big cities or more tourists hot spots. I met some locals at a nearby restaurant because the inn doesn’t offer food due to lack of staff. The town is lesser known and clearly struggling due to lack of tourism (despite the boom of tourists in more popular spots) but it’s the most stunning Japanese village I’ve ever been to - even more than kurokawa onsen because it really feels like real Japan. I walked around and visited a stunning shrine in the mountain, and enjoyed the evening lanterns that light up the whole place at night. I wore my yukara and geta sandals to explore and felt like I was in a ghibli film!! The ryokan is kept pristine and my room was incredible - I had so much space just for me and a cute area to sit with views of the garden that was just so peaceful, even in the rain. The garden has a pond and you can walk around and admire the stunning nature of rural Japan and listen to the birds, frogs, and other insects. Not to mention the two onsen that are in this inn, including a stunning cave onsen.

Absolutely nothing - everything was 110% and beyond what I would ever expect from a hotel. And the price is SO good considering the service and quality of the hotel!!

pas de petit déjeuner

　good customer service and very good dinner

there was construction riverside beautiful locations so half of hotels was closed. we could not see beautiful nature.