Park Royal Beach Cancun - All Inclusive

I loved the suite they gave us, it was big for a group of 6, the beach front, and some staff were servicial

The kids club area was under renovation, the attitude of some bar tenders was not nice, they didn’t attend with a good humor. The À La Carta restaurants the service was super slow, it doesn’t have a buffet service in where to eat and go, you always need to wait to eat. The quality of the food is not good, it tastes cheap. The drinks and beer didn’t taste as alcohol. Just sweet drinks, to be an all inclusive that was not nice. And that you rented to rest and they insist you to show you the amenities of the complex to try to sell you part share time, offering you discounts, entrances to the aquarium or some keychains. We didn’t do it, but they insisted twice

The beach and the events going om

Some of staff couldn’t help maybe because they were so busy . But on last day i had to wait one hour on table just to get breakfast. It made me so pissed off .

Location and size. It's located across from La Isla Mall, and its size allows for quick access to the beach, pools, or restaurants (I don't like hotels where you have to walk miles to get to them). Most of the staff were helpful and friendly. Finally, the atmosphere surrounding the World Cup, with the matches being shown, was a big plus, especially since the bar was right next to the screens. Ubicación y tamaño. Está ubicado al frente del Mall la Isla y su tamaño permite ir rápidamente a la playa o a las piscinas o restaurantes (no me gustan esos hoteles donde tienes que caminar kilómetros para acceder a estos). La atención de la mayoría de empleados fue asertiva y amable. Por último, el ambiente por el mundial de futbol con la transmisión de los partidos lo valoró muy en positivo al tener el bar al lado de las pantallas habilitadas.

Menu. Limited selection of international dishes. It gets tiresome seeing the same thing over and over, even though the flavors were decent. Only one specialty restaurant is open due to renovations, so you'll have to wait in long lines at night to eat there. The same goes for the taco stand, which is closed during the day. Menú. Baja oferta de platos internacionales. Llega un momento donde te aburres de ver siempre lo mismo si bien los sabores fueron adecuados. Sólo está funcionando un restaurante de especialidad por remodelaciones con lo cual deberás hacer largas filas en la noche para comer allí. Lo mismo pasa en la sección nocturna para comer tacos dado que en el día no está habilitada.

The location was great and the beach was beautiful with good amount of beach chairs and sun shades for everyone, it was not crowded and easy to find a spot. Very clean property overall and the staff were great.

No bottled water for guests, you have to use their reusable water bottles and the fountain water. The beds are ROCK HARD, this was a common complaint among guest and our bathroom shower did not drain therefore we were standing in the dirty water and then it would overflow onto the floor outside the shower. However, housekeeping did a great job making sure the room was cleaned up everyday! Food was fine, but nothing spectacular.