Holbox Dream Beachfront Hotel

Locación

Na

Good location, very close to the center of the island, with lots of cute shops , cafes, rataurants, a supermarket...Pretty hotel, lots of racoons, this was amazing for the kids, great and kind staff at the reception, nice cleaning staff. We rented bikes very close to the hotel and had lots of fun we were able to explore the island, reach long, nice beaches and even Punta Cocos early in the morning where you can spot flamingos in the wild.

The staff in charge of the breakfast urgently needs customer service training, particularly a young girl. She would try to rush us, take our plates before we were done eating, would not allow our kids to take drink yoghurt or refill the fridge. Not gentle, kind or understanding. More like an upset teacher at an orphanage from a children book. (The food itself was good) More shower/ low showers need to be installed between the beach and the entrance of the hotel It was difficult to rinse sand off (only 1 hidden shower behind the spa area and 1 area to rinse feet kind of hidden and further inside the hotel by room 8). The water in the swimming pool did not look clear (is it by design, to give a rustic look ?) The beach at the hotel is quite short, though if you walk a bit you will find other areas with long stretches of beach area.

Good location, very close to the center of the island, with lots of cute shops , cafes, rataurants, a supermarket...Pretty hotel, lots of racoons, this was amazing for the kids, great and kind staff at the reception, nice cleaning staff. We rented bikes very close to the hotel and had lots of fun we were able to explore the island, reach long, nice beaches and even Punta Cocos early in the morning where you can spot flamingos in the wild.

The staff in charge of the breakfast urgently needs customer service training, particularly a young girl. She would try to rush us, take our plates before we were done eating, would not allow our kids to take drink yoghurt or refill the fridge. Not gentle, kind or understanding. More like an upset teacher at an orphanage from a children book. (The food itself was good) More shower/ low showers need to be installed between the beach and the entrance of the hotel It was difficult to rinse sand off (only 1 hidden shower behind the spa area and 1 area to rinse feet kind of hidden and further inside the hotel by room 8). The water in the swimming pool did not look clear (is it by design, to give a rustic look ?) The beach at the hotel is quite short, though if you walk a bit you will find other areas with long stretches of beach area.

The hotel is very well located, directly on the beach and within walking distance of the center. The room was comfortable overall and the beach atmosphere was very relaxing

We never had hot water during our stay. The pool also looked very poorly maintained, with visible dirt and peeling paint. Unfortunately, the staff experience was disappointing as well. At the beach club, there was an advertised offer at 230 MXN, but we were charged 280 MXN twice. When I asked for a correction, the staff started speaking in Spanish between themselves as if I could not understand anything. At the lobby, I asked if it was possible to cancel an activity booked through the hotel because we had another plan, but the staff member immediately said no without really trying to help or understand the situation. Overall, the service lacked professionalism and made us feel uncomfortable at times.