Holiday Inn Express & Suites - Albuquerque East by IHG

The beds were very comfortable. The rooms were clean. There was a nice variety of food choices for breakfast. The staff were all very nice and helpful with the exception of a night clerk named Lilly.

I did not like the attitude of the evening/night desk clerk Lilly. She was rude and definitely not very helpful. I flew here to Albuquerque because my brother was in critical condition at the hospital. I needed to extend my stay and she told me I would have to check out and then check back in and change rooms the next day. I spoke with the day clerk the following the morning and she fixed everything so that I could stay in the same room. I am spending 12 hours a day at the hospital and did not want to have to move my luggage into my vehicle and back into a different room. I'm sorry I didn't get the name of the lady that fixed everything for me because she was very kind and helpful. Lilly needs some lessons in being kind and helpful. I won't let Lilly ruin my review but I hope someone takes note of her rudeness.

Great breakfast

Biggerrooms

How clean it was and the staff!!

It was a good size room.

I am still waiting for my deposit to be returned!!!!!! Very unhappy about this. Other hotels that I have stayed in since have already returned it. NOT GOOD ENOUGH.