Hidden Cliff Hotel and Nature

Good size room, comfortable mattress. There a small path where outsiders can access directly into the coriander of the room area without any security check, I feel there’s a serious security breach here.

Unless you are driving else the location is a little off

The whole hotel is utterly stunning! From the minute I walked in the door to check in, the staff were so helpful, the breakfast staff amazing and then the room was so comfortable and check out was fast and once again the staff so helpful! Then the pool, magic 💙

Nothing, the stay was fantastic

Facilities were nice and the room was large.

Hotel is a little dated.

Room and hotel was as described.

It didn't feel like a 5 star hotel in terms of quality of the hotel and service of the staff. At best it was a 4 star hotel and that is due to the nice design of the hotel. My disappointment is mostly from the service and what i expected from a 5-star hotel for the value. I expected service to be exceptional with all the small details: opening the door, taking bags to your room, staff welcoming you every time you enter the hotel. Instead it was all do-it-yourself, take your own bags to your room, work out where the room, no greeting when entering the building. The room itself was average, it looked pretty but the bath was small even for one person, the second hose in the shower stopped working halfway through. The TV is incredibly basic didn't have any streaming apps available at all (even motels have this). And the room appeared clean until i looked under the bed to find something abd found anothee guest leftover peanuts (hoping that whay it was an not maggots) The view was just some trees, nothing crazy like expected. There was no mini bar, water wasn't resupplied when the room was topped up and there was nothing special about the amenities provided thay made it feel "5-star", everything was basic. It is a bit ridiculous you pay for a 5 star hotel and you also have to pay 10,000₩ to enter the pool after 7.30pm. When the expectation is as paying guests you can use it at any time during the opening hours. Also the safety grips on the steps in the pool kept peeling off (safety hazard), which my partner slipped and fell over and injured himself, we informed the pool staff of the hazard who seemingly shrugged off the issue. There was also no hot tub option available, unexplained why. Finally the food was dismal. It was worse than pub food but priced extraordinarily high. It seemed to be frozen food reheated. Overall if this was a cheaper 3-4 star hotel i might have enjoyed it.