We enjoyed our stay at this property. We love staying in the West Haven community because of the gated subdivisions and it being pretty quiet so it definitely met what we were looking for. The home itself was clean, comfortable, and had everything we needed. The check-in process was easy, and we had all the information we needed up front. The home is located close to a small park and the tennis/pickleball court. The pool and spa are west-facing; the home had plenty of pool toys and a game room in the garage - which the kids enjoyed it all. We were happy with our stay.

Rating Details: The property manager was adequately helpful. The vacation rental was spotless. I was very happy with the location. I was very satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: Beautiful house very well kept and comfortable

I will start by saying we LOVED the house. The property, the neighborhood, the location, and the house were all wonderful. We really enjoyed the triple sliding door out to the pool area and the larger back yard. The yard and pool had sun almost all day, which was really nice. We also really liked that there was access to the bathroom from the pool area, so you did not have to track water through the entire house to use the bathroom. Our BIG complaint has to do with the pool/spa. We arrived Friday evening to our house. I knew my kids would want to swim, so I had contacted the rental company on Wednesday before we checked in to ensure that the pool heat would be turned on. I was assured that it would be. We arrived Friday to a freezing pool and spa. Long story short, after several calls to the rental company and 2 visits from the pool cleaners, the pool never functioned correctly in our 10 day stay. When the pool cleaners tested the water temp on Wednesday it was 70 degrees. That does not sound like a heated pool to me. The spa was warm 2 evenings of our stay, and NEVER got warm again. It was colder than the pool. The pool cleaners cleaned the filter Wednesday, which seemed to help for a few hours with water circulation and they had to chlorinate the pool because when they tested it there was NO chlorine in it. The pool cleaners came back again Friday and had to clean the filter again and chlorinate the pool again. There is obviously something not working correctly, but nobody wanted to admit that. The pool warmed up a little, but never got near the 85 degree mark where it was supposed to be. The spa never worked correctly. There is no reason the water in the spa should be colder than the pool. We would rent this house again in a heartbeat if not for the pool issues. When the rental company says FREE POOL HEAT, they mean it! Free for you and free for them!

Rating Details: The property manager was adequately helpful. The vacation rental was very clean. I was very happy with the location. I was satisfied with the condition of the vacation rental. Overall, I do not recommend this vacation rental. Reviewer Comments: We were not satisfied with this rental experience as we've been with others. We where not able to get into the gate because we didn't have a code. Also we couldn't enter the residence because the code we had didn't work. It took several phone calls before we received the right code. We wanted to enjoy the pool the first evening we arrived, however the pool was not clean. Again after several phone calls, someone came out the next morning and took care of the cleaning. There should be a listing of additional charges for spa heating and grill use on the amenities listing not just on the rental agreement. This can help people to decide if this is the best rental for their needs. You've already paid for the rental before you get the agreement, That states additional charges which can be over looked. The beds had good mattresses. The comforters could stand replacement with new ones. The rental overall was not bad, it just could have been better