Aqua Spa Hotel Zlatograd

Everything was spotless.Nice staff,all luxury and comfortable.Tasty food. Can't wish for more

Nothing I can think of. Or maybe if they offer washing machine services at some point.

Everything, it have all you need for an weekend out

I like it everything

Obsługa klienta i standard!

Do niczego nie było zastrzeżeń!

The room was large and air conditioned, it had a balcony, as requested, a fridge and plenty of storage space. The spa facilities were near to our room and generally clean. The breakfast was adequate but the low quality foods were generally very salty.

The room wasn't properly cleaned before our stay. The bin was full and there was hair in places. What was totally inexcusable was the lack of DRINKING WATER in the spa areas and gym. I complained about this and was told that the water machine was broken. After this, no attempt was made to rectify the situation. The only water dispenser in the hotel was in the dining room and this ran out. Please explain to me how you can run a spa hotel without drinking water? The jacuzzi was not maintained properly and was dirty in the afternoons. The whole spa area lacked ventilation and was terribly hot. The pool was shut for renovation, which we knew, and the alternative pool in a nearby hotel was poor. The gym was not supervised by members of staff and was over run with rather arrogant teenage boys who made life unpleasant for other users. Staff need to get off their backsides, stop playing with their phones and sort out these problems before someone gets hurt.