Very responsive and the house is clean. Good house if you have pets.

The house was neat and clean and had all the amenities we were looking for. Plan on renting again for future trips to Big Bear.

It was everything as described, check in was easy and very friendly. Would definitely recommend.

Overall this property was fine. They had mini packs of essential toiletries which was a nice touch. Located close to Rental, Big Bear, Snow Summit and Grocery. But it did fall short on a few key points. Upon arriving at the house we noticed that the Hot Tub was chained closed. We had to call the rental office and they sent someone out with the keys to open it. Not a huge deal and but it took about 2 hrs for them to come give us the key. Not something that we wanted to deal with at night after a long drive up the mountain. It also only hold 3 people MAX before overflowing in a 6 person house. The TV would not support the firestick we brought so that we wouldn't have to login to our services on the rental's TV. Later that night when going to use the grill we realized the propane was empty. It was too late to call and get a replacement. When propane is added as a daily charge I expect it to be there and in perfect condition. When the maintenance finally did come to replace the tank hours after we called the next day, they left the gas on. Not the safest and nor the brightest maintenance man ever. We were also not refunded for the day and a half we did not have propane. The next day when it was finally light out we noticed that the entire yard was littered with dog poop. It was clear that the previous renters and the cleaning crew was cleaning the yard. The microwave almost blew up upon using it the first time and took all day for a replacement to be brought. On our final night after being on the mountain all day and coming back from the night session, we realized the hot tub would no longer turn on. We immediately called to get it turned on but the property management would not come over as it was "after hours". Apparently, there is a 9pm curfew for "spa useage". This was listed no where in our contract, was not in the welcome binder or forms, nor was it told to us upon check-in. The night session ends at 8:30pm which means there is no way for anyone night skiing or boarding to come back and enjoy the hot tub to soothe the sore muscles. All the beds did not have fitted sheets and came off as you slept. The upstairs bedroom is a loft and has no door. If you are renting this place for purely sleep this place is great but otherwise the lack of communication of policies, availability of services we were paying for, punctuality of correcting issues and cleanliness I would not recommend and would not book again even if it was the only place.