Excellent vacation!

This is the second time we have stayed here, it is a great property!

We had come down for a quick trip to go to my father’s celebration of life services. The unit was perfect for our needs and everything worked out well.

We are 30 year visitors to Hilton head Island. In that time we stayed at a number of VRBO properties. Normally, we stay in the sea Pines area but were looking for a different experience on the Island. First let’s cover the positives. The shelter Cove area does not disappoint. It was very nice being able to walk conveniently to the marina, restaurants and retail shopping. It’s also a short bike to the newer part of Shelter Cove, which has several boutiques and dining options. This unit is a wonderful location with covered parking, a view of the pool, and includes access to Palmetto Dunes for visits to the beach. There is plenty a room in this unit with two full baths and a full kitchen and laundry. The pool area is very nice with plenty of seating. It also has a covered seating area with a full size fridge, and restrooms. During our September visit we had this area mostly to ourselves. Talking to a few neighbors, it appears that most of these units are full time occupants. While this unit has a lot to offer there are definitely some things that need attention. Upon arrival we did a preliminary inspection of the property, as we always do. Right away we noticed several things that were needing attention. The sheets on the master bed had several hairs on the pillowcases, and the fan in the living room was caked in dust, and doesn’t look like it’s been cleaned in several months. We immediately contacted the property manager. They informed us that the house cleaning services were completed for the day that they cannot bring us fresh sheets until the following day. So we began our vacation by doing laundry. The management team should seriously consider replacing the sheets as they were the most worn sheets I’ve ever experienced in my stay at a VRBO property. Even after laundering they were severely worn and frayed. Unfortunately, we never received the promised fresh sheets or attention to the other issue that we had mentioned. Obviously these units were built in the 80s and this one hasn’t received a significant update since then. The paint is long past due. The carpeting in the unit was extremely worn and in need of replacement. The furniture is mismatched and crowded. The main sofa is long past due for replacement. Again, our overall experience was nice, as we love the area, convenience to the pool, and even a manageable bike ride to the beach. Still, the issues mentioned along with the lack of follow up from management was disappointing.