AYZ Villegas - Auto check-in property

It was closed to metro and airport. The on- line check in app operated great. The wifi worked properly. The room was clean. Everything was as described.

The stairs in the building were steeper than in the regular stairways.

Location is close to the airport

Air conditioner was not working. I could not find the controller. And the Bot chat couldn’t help neither was I transferred to human agent. I had to check out early because of this

Met my objective of being easily accessible by Metro line 8 to Barajas airport. The price was reasonable compared with other places. The bed was comfortable. The shared bathroom had a good shower easy to regulate water temperature quickly.

All digital. No human interaction. Registration may be efficient to the hotel, but it was cumbersome, extra complicated and frustrating. It took me many hours till I figured out the system. On arrival met another customer outside the building having no clue how to get in. Spent time helping her. That same day met a couple with the same problem. More complicated even for them. They were there when I returned from lunch. They didn’t succeed and had to find another hotel. They lost the money they paid for their stay because the contract considered it as a no show. That is another point about the digital signup: it takes so long to read, acknowledge, sign that it’s exhausting. Furthermore, I felt as if I was a criminal given all the ifs and buts, list of cause and amounts to be charged for any infraction. Also you have to initiate a digital interaction through the portal. If you don’t do it the system doesn’t register your checkout on time and you will get charged. Worse of all was the links to open two doors to access the building and a separate one for your bedroom. You have to save them (I did to Notes in my phone). Because this property has shared bathroom, you better not forget to take your mobile phone with you. Otherwise you can’t get back in your room and you cannot reach anyone.

Price

How everything is automated and there is no soul of the place, and no human employee to talk to. And that you can’t even check in 5 min earlier, and you have to stand out in the heat until 3pm ticks on the clock.