Upon Vila - Alcochete Hotel

Localização

Espaço do quarto e o pequeno almoço

The initial person at the front desk was very friendly and willing to be as helpful as she could. The room was presented very clean with tasteful interior decor. The roof top bar as well offering a great view we both enjoyed a meal with drinks. There is a pool which we never had time to use but looked good. The breakfast was also varied and done well. It was a great stay. Thank you.

There wasn't anything we didn't like and appreciate how we was treated by the staff running the hotel thank you for making our stay a pleasant one.

Bed comfortabel. Good pillows and the modern furniture style. Charging outlets Included in the wall for all B or C types

After 3 times staying before and loyal returning guest they made me pay €72 for 3 hrs extra late check out. Some courtesy I would expect to keep it exceptional feedback. But now..little disappointed

The breakfast was good and the rooms are clean.

The mini bar was empty and the hotel said that was the hotel policy. There was no food included in the room service after 10pm, there was no water in the room service and I had to rely on the ground floor vending machine for drinks, which were often not restocked. The staff seems quite clueless about the area - I asked for the nearest supermarket and the receptionist had to use google maps. The breakfast is good but when I asked, after breakfast, to grab a table for coffee, I was denied a table because the dining area was still being used to serve breakfast (and I could see there were lots of empty tables). Finally, the mini bar’s engine often overheated which made the room very hot during the night. I only got this resolved after I asked the mini bar to be shut down.