Barceló Ixtapa - All Inclusive

A bit old hotel needing a touch up

Location

The food

The facility is great, food was great as well, and the shows are amazing

They take forever to help you at the frome desk, they had so much ppl standing up waiting for only 2 ppl helping on front desk

Daniela in the kids club is AMAZING, as well as the food staff, gym, and spa staff! The food was also much better on this stay than the last. I had a great facial too! Appreciated the gym.

We had to switch rooms three times. The first was on the roof with a broken lock on the door and tons of hair in the bathroom. The second room smelled so bad of toxic chemicals that we couldn't be in there. Staff members and folks from neighboring rooms agreed that the room was unbearable to stay in. They were not very gracious or accommodating when needing to switch rooms again. Additionally, we paid online for two adults and two children but they failed to honor the second adult and wanted me to pay more than the initial reservation. The front desk staff is very rude and lacks customer service skills. Also, they make going to the "restaurants" difficult and don't want to give you a reservation to eat at them unless you've been there a certain number of days and somehow they are always "full" even when there seems to be no one in them.