Novotel Queenstown Lakeside

The Staff were very friendly and helpful. If there is something that was difficult to handle, they wouldnt just give up. The staff would find a way and really try to help me until it gets sorted out.

The bathroom and the location of the room. We were facing the trees on the back of the building, not much actually to see. What was advertised on the booking was not really the actual experience. Moreover, the bathroom door had no lock.

Our initial room was small and noisy, but we were able to upgrade to a room with a view of the lake and it was very nice. Beds were great, linens great, Location wonderful, housekeeping great, front staff and concierge were fabulous

difficulty with air conditioning, plumbing, carpet in hallways needs to be replaced or stretched. overall, updating needed. Deck needed chairs for better utility

It was a great location to walk around the city and enjoy the views! The staff were helpful and accommodating.

Nothing.

If it's location that matters most, Novotel Queenstown is perfect. The breakfast was good value, with kids eating for free for the buffet.

Ooft! Tiny beds, tiny room. Think travelling and staying in Tokyo tiny. The beds were so small. The curtains were ripped, the ceiling heavily marked and the room stank like wet dog. Guest parking is limited, don't assume you'll get valet car service. On top of that the hotel charged our credit card twice for our stay, the unexpected charge leading us to be hit with a surcharge that we can't get refunded. This was the most expensive hotel on our two week NZ trip and was the dirtiest, and least impressive, oh well that's what you get for staying in a popular tourist town!