Hôtel De Sers Champs Elysées Paris

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The location , staff and rooms

No outdoor area within the hotel

As a frequent traveler who typically favors the Rue Saint-Honoré district, I chose to stay in the Champs-Élysées area for a change of pace and the experience was truly exceptional The hotel’s management sets a high standard for hospitality from the outset, their proactive outreach regarding my arrival and landing schedule ensured a seamless transition process to the hotel, It is rare to find such meticulous attention to detail before one even sets foot in the lobby The accommodations were a perfect blend of elegance and function. Despite the vibrant energy of the surrounding neighborhood, the rooms provided a remarkably quiet and pristine sanctuary. The staff's demeanor was exemplary, always professional, friendly, genuinely supportive, and consistently attentive to every requirement For those accustomed to the refined atmosphere of the 1st Arrondissement, the hotel offers a compelling alternative with its superior service and tranquil environment and I look forward to my next stay

Location

To begin with after check in I had a problem with the tv I called the reception they sent me someone who said he will let the technician to come second day at 9:00 no one came and no one followed up. I woke the second day the bathroom was full of mosquitoes and green flies I took video and went down and showed it to the reception they apologized and promised to fix it as soon as possible. I came back at 4:00pm to find out that the room is still as it is although I left “clean my room” at the door. After waiting for 1 hour they came and clean. I woke the second day and the problem in the bathroom appeared again. I requested a late check out till 3:00pm which is the least they can do to apologize for the bad experience, they said I have to pay half night which is 350eur. I paid 700€/night for a 5 stars luxury experience. I received 1 star service.