Porto da Ilha Hotel

Bed was super comfortable, good pillows, great TV

A lot of noise and echo in the corridors you can hear both street noise and noise from other rooms in the bedroom

Breakfast, staff excellent disposition, room service.

I had difficulties with room TV. I had to use my own phone.

From our arrival the staff were friendly and helpful. We arrived very late at night and were exhausted after 27 hours of being awake traveling and they made the check-in process easy for us. The breakfast selection was simple, but good and enough food. The gym is located a very short walk from the hotel and had all the basics, which was great. Many sights within Centro is walking distance from the hotel and even a supermarket (Angeloni) is very close to the hotel (you can see it from the road infront of the hotel). We rented a car and they parked it in the hotel’s underground parking each time and brought it out when we needed it - so parking was indeed safe and the service was simple and good. As we’re celebrating our (10 year) wedding anniversary on this trip they made it special for us with a lovely chocolate cake in our room.

- There was no complimentary bottled water just to start off your stay. This would be a suggestion that they perhaps consider this as many hotels we’ve traveled to all over the world always gives at least 2 small bottles of water as complimentary when you arrive as most people are tired from traveling and usually thirsty. There is a paid minibar/fridge (which we understand and is standard most places), but like with us who arrived very late (after 01:00 am from our flight), stores were not open. - Parking on Booking.com indicated R$ 35 per day and when we were there it was R$ 38 per day. Perhaps update this on Booking.com - We were charged tourism tax upon check-out and this should have been indicated upon check-in and on Booking.com (which many places do). It was not much (almost R$ 5 per day), but it’s good to just be transparent about things like this.

The staff were very friendly and welcoming, which was the best part of the stay.

Unfortunately, there were several downsides. There was virtually no sound insulation, making every little noise noticable at all times. The beds were not comfortable, and the room was very small. The bathroom felt old and was really poorly maintained. Breakfast was also disappointing, with little to no gluten-free options available . Overall, the hotel would need significant improvements to offer a comfortable stay.