Sundia By Liberty Suncity

All the staff were so lovely.

Beach

Food wasn’t great

The food was exceptional. Wide selection of everything for the various tastes. The private beach was good, but a bit overcrowded.

Overall, the stay was okay, but several issues left me disappointed. Before booking, I asked twice about parking and was told the staff would help us find parking on arrival. Instead, we were met with a dismissive attitude and told that everyone finds parking themselves. Even after showing the previous messages, no help was offered. The Wi-Fi was extremely slow. Only after we complained were we given access to a different network that worked much better. This should have been offered from the start. The biggest disappointment was the tennis facilities. Before booking, I specifically asked if tennis was available, and the positive answer was the deciding factor in choosing this hotel. However, there were no tennis balls available during our entire 3-day stay, despite asking every day. It's unacceptable to advertise an amenity that guests cannot actually use. Finally, during the evening disco, the DJ played "Matушка Земля" by Tatiana Kurtukova. While I understand the intention was probably just to play popular music, this song has become closely associated with Russian state propaganda regarding the war against Ukraine. As someone who strongly condemns the war, I found it deeply uncomfortable, and I can only imagine how distressing it may have been for any Ukrainian guests present. I hope the hotel will be more mindful when selecting music in the future.

Was in a good location to the beach and shops

The rooms were very dated and in need of refurbishment. The food was repetitive, with very little variety and often the same options being served. There were also issues with people stealing lilos around the pool, which made it difficult to enjoy the facilities. Another major disappointment was the lack of entertainment. There simply wasn’t enough going on during the evenings, which made the overall holiday feel quite boring. Overall, the hotel has a lot of room for improvement, particularly when it comes to the rooms, food, entertainment and management of the pool area. A special mention to Ahmet, who genuinely went above and beyond throughout our stay. His friendly attitude, helpfulness and excellent service really stood out and made a positive difference to our holiday. He is a credit to the hotel.