Hamra Urban Gardens

Friendly staff When you call for anything they are prompt to get it done Definitely will stay again

Laundry issue i brought bag of 3 kilo i have wight it first But when I have it back front desk said it is 7 kilo and he said he put it on scale behind counter and he said look 6.5 kilo So I went to my room to bring the scale after I came down Now it is 3 kilo This is was not good at all to do that I inform the person at the counter for his Co worker action to inform management on his action

Its clean the staff are very helpful and always smiling The room is big and they clean it every day The pool was amazing

Nothing

Everything

Nothing

The rooms and the hotel itself

The staff are so unfriendly and not communicating I ask the reception for house keeping they come an hour later Someone left me money at the front desk and they kept saying nobody left you anything for 2 days until I called the person who left the money to come to the hotel so we can see who he left the money with, at this moment they said yeah there is money for you The toilets smelled so bad all my stay and I kept asking for house keeping or someone to fix it They only came with air freshener and in 5 minutes the bad smell was back again