Holiday Inn Puebla Finsa by IHG

Todo bien

Todo en orden

La ubicación y limpieza

Se equivocaron al darme la habitación, me di cuenta porque la clave de wifi no funcionaba. Me confirmarían que me habían asignado la habitación de alguien más que tenía que bajar a hacer el cambio, por supuesto me negué, era tarde y estaba muy cansada.

Ya tenemos varios años hospedándonos en este hotel y por eso lo seguimos prefiriendo, es nuestra mejor opción en Puebla

En el buffete los panecillos estaban un poco duros.

The beds were very comfortable and the rooms were clean.

No refrigerator or microwave. Television did not work, but maintenance was able to fix it so ultimately it was fine. The check-in staff were very kind and respectful, but absolutely incompetent. It took almost 50 minutes to get checked in. The staff blamed the situation on a failure of their systems and I believe them. Only one of three elevators were ever woking causing us to finally just use the stairs (which were shockingly unsecured). The pool area was not clean and overcrowded. The elevator and all floors of the hotel were accessible by anyone off the street which is a security concern. We did not feel comfortable eating breakfast due to the lack of care in so many other aspects of the operation.