Location very good and staff all ways help full

The location was very good, and the rooms were very clean. Very good location

The towel holder in the bathroom was loose.

Close to Illford station so can zip in on the Elizabeth line in to London with great connections, only issue is the line does not operate late hours like the underground. Apartment had Aircon which was an added bonus and the apartments were clean, and parking if available was a bonus.

Having to leave a sizable deposit, £300, seemed somewhat overkill! Walls are thin and people seemed to be slamming heavy fire doors from 7am, not great on a bank holiday weekend.

Rooms were fine. It was clean. It had everything that an apartment is supposed to have.

We messaged the property both on Booking and their email before our arrival. We did not have a response. We requested a small extra bed for our daughter. We arrived there and we asked if we were given the extra bed. The receptionist said no and they can't see this on our booking. I have explained I emailed them and not had a reply. They then said no one could do it right away, but the next evening. In the end, we were given a cot, even though I said in the email that we don't want a cot.