myMINGA13 - Hotel & serviced Apartments

Location excellent. Bed super comfortable Shower great. Free coffee available in reception

The heating in the room was also a little cold

Gentle and helpful staff, great location, room small but cosy and clean

Nothing specific

Great location, clean comfortable, friendly staff. Perfect for solo travellers

Nothing

The location is great and the rooms are quite okay if you are just staying just for couple nights.

The daytime receptionist was extremely rude. Not only towards me, but I also heard him speak rudely to another lady at the reception. I came to Munich for just one night to attend an important meeting at 11 AM. When I went down to the lobby to ask if it would be possible to check out 30 minutes to an hour later, he immediately said no in a very rude tone. I explained that I was in a rush and only needed an extra 30 minutes, but he repeated “we don’t do it like that here,” again in an unfriendly manner. I even asked if I could pay for a late checkout, and he still refused, with the same rude attitude. Because of this, I had to run back to my room, quickly pack everything, and leave my luggage in the storage room. I studied Hospitality Management in Germany and have worked in various hotels for over two years, so I completely understand that some hotels cannot accommodate late checkout requests. However, there is always a professional and polite way to communicate this to a guest. If he had simply explained the situation in a friendly tone, I would not have complained at all. When I returned later that evening to pick up my belongings, a different receptionist was working, and he was very kind and helpful — a complete contrast to the experience earlier.