Anantara New York Palace Budapest - A Leading Hotel of the World

Fabulous historical surroundings beautifully restored.

The ambience of the historic building. The breakfast was excellent!

Would expect better service for a 5* hotel and attention to detail for the lining ( our bed sheet had a hole and one of the towels was tear apart). Spa did not meet expectations- really outdated!

Great combination of old times and modern styles

Loved the building, reminds me of the Landmark Hotel in London. The Tea and cakes in the atrium were great and the barman in the bar was very customer focused. Our Room was a great size. Overall the staff are friendly and pleasant, however we have stayed in many Anantaras before, but overall this was a poor experience. So much that i cancelled our future planned 4 nights in Amsterdam in an Anantara property, and booked a different hotel instead.

Breakfast wasnt 5 star at all. The service was hit and miss. 25 mins for 2 fried eggs and 20 mins for 2 coffees. I dont blame the egg station chef, he wad just over- worked. They need two staff not one. Dinner in the white salon was not great either, my wifes pasta hadnt actually been cooked properly (it wasnt just al dente, it just wasnt cooked). In the room the shower door seal was broken, as was the rack holding the shampoo etc. A screw actually fell out the wall on one occaison whikst having a shower. The cleaning was sporadic. Had to leave a note to refill the lotion / shampoo bottles. The worst issue was the noise from the street. The continual police sirens was awful. Whilst it is a beautiful grand building, and it leverages the New York cafe ambience, whilst it truly could be a fantastic hitel, sadly sporadic service lets it down significantly.