Exceptional service Beautiful room and onsen

Everything

Nothing

Very attentive and kind staff. Our deluxe Japanese room was very comfortable indeed. Very good location for bus centre/train station and old town. Honjin Hiranoya kindly collected us from the bus centre and took us back on departure. There's one onsen (separate ones for ladies/men), and found it very relaxing, but the traditional style charm of the rest of the experience was even more of a highlight. Breakfasts (our family had both Japanese & the 'American' style) were very good, with great attention to detail. One night worked well for us.

Loved the very mindful service of the staff. They were truly amazing and thoughtful.

It was musty and smelled odd.