JW Marriott Hotel Mexico City Santa Fe

The location, the bed, the place.

Customer service was more a "want to" than a hotel ingrained value. When asking for an early (30 min) early check in, the response over the phone was a short clear "no". When asking for coffee cups in the room, the response was far from "we'll send them". Need to ask, why are there no coffee cups in the room? Just paper cups that dont even fit the coffee machine. In the restaurant asked something they didn't have and instead of apologizing and having us order something else, it took almost 30 minutes and the dish was far from good (cold).

Super cosy , clean and modern room Amazing staff, everyone was super kind The Italian restaurant super delicious and also the breakfast

Nothing

nice adequate , typical Marriott

to much noise at night from outside beneath my room there must of been a bar or club with music

NA

On Thursday (28.06.2023) I had to work late, when I got to the hotel around 23:00hrs, my room didn't have water to take a shower, not even enough to brush my teeth. In addition, I sent you an email (jwsf.folio@grupodiestra.com) requesting a change in the accommodation voucher (GUEST FOLIO) and, so far, I have not had a response.