The room, outdoor garden, and overall facility were gorgeous creating the perfect atmosphere. The staff were very friendly, cheerful, and very accommodating. Moreover, the manager personally took us to the room to explain the features, arranged for dining in a private dinner room, and provided insight on local restaurants. When we inquired if the sake we enjoyed in the bar was sold in the gift shop, it was not. However the staff made an exception and sold a bottle from their inventory. What amazing customer service! The Onsen was a perfect way to relax after a busy day. The staff and the beauty of the hotel made for a memorable experience.

Excellent onsen hotel with classic Japanese facilities and service. About 10 - 15 minutes walk from JR Fustukaichi Station. Meal service was excellent quality. Check in staff speak English. A short walk from excellent and historic hiking trails and shrines at Tenpaisan and a quick train ride to the historic old city at Dazaifu.

렌트카 도착하자마자 직원이 나와서 짐를 다 챙겨서 도와주십니다 여직원분 남직원분 다 친절하시고 아기들도 좋아해줫어요 아기2 어른2 엄마들끼리 여행이었는데 온천도 같이 즐기고 유카타도 아기들도 입었습니다 아직 아기들이랑 조석식은 따로 신청 안했어요 24갤 두돌 아기들인데 유카타 입히면 짱귀여워요

전자레인지가 따로 없어서 떠로 이야기하면 햇반돌려줍니당 개선점이라기보다 참고용으로 보시면 될거같아요 그리고 가는길에 숙소갗여러군데라 들어가는 입구호텔 꼭 확인하고 들어가세욧! 저는 렌트카로 이동이 첨이라 조금 햇갈렸답니당

Onsen was nice, garden was pretty but small. Having a simple kimono

Hotel is understaffed, needs remodeling work, carpet is very dated. Kaiseki was ok but not what I would have picked.