Ace Hotel Riom

Location. Helpful staff,

It's a budget hotel and expectations were accordingl. So all good

Plug in bathroom sink pop up plug wasn't functioning correctly, but I forgot to tell the reception, so they could get it fixed. Other than that no problemos

Nice room and staff are very friendly. Lots of parking lots and with security.

NA

The hotel offers good value for money. The rooms are totally in line with the price and the breakfast is also ok.

I would have given a better rate if the breakfast room and the breakfast buffet would have been more clean. When we arrived at the breakfast room the tables were still dirty or even the dishes were still on the table. I appreciate that it's sometimes challenging in the morning to keep up with the crowd but it's a no go if the employees are taking care of their mobile phones and talking to each other while the tables are not made. Same statement can be made for the breakfast buffet. There is basically everything available that one needs for a proper breakfast. Unfortunately also there it would help if the employees would every now and then check if the buffet is clean (i.e. no marmelade spilled over, no orange jus spilled over, etc.). This would not take a lot of effort but would improve the customer experience a lot.