Palette KL Sentral Station Formerly Scott Hotel

Good environment Easy to move around

I like the roti prata

More alternative for breakfast

Location is good. Walkable distance to KL Sentral

The rooms are very small. Especially the bathroom. Not possible sit straight in the closet. I need to turn left and sit. There's no space to keep legs also. Very much congested. The AC is not working. The room was full of dust and not cleaned properly

The location was convenient and easy to reach. The beds were comfortably made with soft, high-quality linens. The toilet was modern and maintained to a high standard of cleanliness. The room was spacious, with good air conditioning and a fan, offering ample space for relaxation, and included tea amenities such as a kettle, a selection of teas, and mugs. The cleaning staff was nice!

The towels provided were of very poor quality, feeling both unpleasant and unsanitary. Communication throughout the stay was inadequate; the reception staff rarely answered or returned phone calls, which was frustrating. The check-in process was sluggish and time-consuming, often requiring extended wait times. Additionally, the access cards frequently malfunctioned, and the door batteries often failed prematurely, causing inconvenience and security concerns.