Elia Palatino Hotel

Location and size of room

The stairs, no lift

Everything, location, clean room, perfect size and view, staff support

.

The location is very convenient to everything and the view from the room to the lighthouse is spectacular.

The service by the staff is lacking. Sometimes there is no one at the reception desk and You pretty much have to do everything yourself. Also the city just changed the rules so we could not park where our hotel representative told us where we could park.

The view was outstanding. We were in the middle of Old Town and we overlooked the bay and the lighthouse. The room was very large and the balcony was adorable. There were plenty of pillows.

We were told that parking in the area was free - and it was not. We were told it was an easy and short walk from the closest parking to the hotel - it was not. We had to drag our bags 10-15 minutes walking to the hotel. The hotel did not offer to help us at all with our bags - even when we got a King Suite. I had to ask for someone to help carry our bags up the 3 flights of stairs of which they only helped on the way up, not out. I know the streets are closed for cars - but I saw several golf carts of other hotels in the area transporting luggage. I would even have opted in to pay extra for baggage support but that was not offered. The breakfast was sparse and picked over when we arrived. The spot is shared by all the neighboring properties and it was tight with all the people there.