Novotel St Kilda

View, bed, staff and the balcony

Shower pressure

staff and hotel were great

beds are terrible , far too hard ....needs new beds or good mattress topper

Most

Well booking . com took money out week before, now hotel has too taken money out after we stayed? Does one lot of money come back? As present I’m paying double for room

Good location, parking was a nightmare. Expensive and cheaper to park in the neighbouring hotels carpark rather than their own.

Left my glasses in the room, called the hotel 6 hours after we left. Yes they have my glasses, please fill out the forms. Got the email, filled out the return forms immediately. Called the hotel 3 times a day 9am, 11am and 7pm for 6 days. Not one answer. Called hotel on partners phone, got an answer right away, they were going to post the glasses that day. Never received, could no longer get an answer from my number or my partners number. Terrible service.