Palazzo Manzi Terme & Spa

The mini bar prices

I have been here several times and the highlight and wonderful rooms, exceptional service, Outstanding breakfast and parking which is free

The property is a short walk from downtown Casamicciola

Accoglienza , disponibilità , gentilezza dello staff, la location da sogno e i servizi a 5 stelle

Nulla

Palazzo Manzi Terme & Spa is a pleasant hotel, but I don’t think it quite lives up to its five-star billing. The building itself has plenty of character, almost feeling like a museum in places. The staff were consistently warm, welcoming and helpful throughout our stay, which was appreciated. The rooms were perfectly adequate, but not what I would expect from a luxury five-star property. The spa, which is one of the hotel’s strengths, also isn’t particularly well promoted to guests.

There were a few unnecessary frustrations. We were asked what time we wanted to check out, but after saying midday we were simply told checkout was 11:00 anyway, making the question seem rather pointless. Our teenagers also misplaced a room key (which we suspect was actually left in the room) and we were charged €15 to replace what was just a plain, unbranded key card. We also booked the hotel shuttle, only to be dropped at the wrong location, leaving us to pay for a taxi to reach our actual destination. Overall, we enjoyed our stay and the staff deserve credit for their hospitality, but this felt much more like a good four-star hotel than a genuine five-star luxury experience.