Quartano Suites by Heliessa, Adults Only

We arrange their shuttle from the airport, we were met on time and it was so relaxing begin transport by one of the team who explained the island to us. The accommodation was amazing, next level as we had a Junior Suite with Private Pool. The staff were amazing, nothing was an issue, they assisted with a hire car and advise and booking local restaurants for us. Breakfast was excellent and plentiful.

Nothing!

The place is exceptionally clean and modern. The breakfasts were superb. Lots of variety to eat and they offered to bring to our room. There are two pools that are extremely well maintained and very comfortable lounge chairs Special thanks to Konstantina (manager) who was very attentive and made great recommendation’s. Easy walk into centre of town and bus stop.

Nothing

The hotel was lovely, clean and the staff was very kind.

Breakfast- A criticism about the top of the chain not the actual ground staff who we felt sorry for trying to provide a service for a totally unwieldy system using the app quarto. This app doesn't always load properly first off, next, you are asked to order your breakfast prior to 11pm the night before. We stayed for 4 nights and gave up ordering via the app when the order was never actually fulfilled correctly, so decided to order in the morning to save embarrassment for the staff when the kitchen didn't didn't follow the pre order properly. Best advice- get rid of the app system, put more than 2 overworked serving staff on the floor and order on the day. I witnessed a staff member being abused by a disgruntled guest (who did over react but apologised later) had ordered via the app but the ordering system had completely let them both down. This seemed to be a daily occurrence at this hotel who seems to want to market itself as higher end yet simply isn't willing to invest in the staff ratio and upkeep of the premise. The pool is dated and tired as are the rooms with cheap and tasteless decor. Wi-Fi was sketchy and terrible.