Silent Shores Resort & Spa

Its a nice place with great service, rooms are excellent.

Swimming pool is not very clean, me and my kid had a bad stomach after eating breakfast. Rest of the family was fine so it was the French toast probably.

Location, staff and hospitality.

Less toddler food options.

Ambience and the rooms Restaurants

Na

I checked into Suite 301 expecting a premium experience, as this is the highest room category at the resort. Unfortunately, the facilities and overall condition of the suite were far below my expectations. Hygiene and Water Quality Issues: Toilet in the living room had a persistent unpleasant smell and was not in a condition that I would consider acceptable for use. More seriously, when we tried to use the bathtub in the main bathroom, we noticed that the hot water was brown in colour and visibly contaminated. Water appeared as though it was coming from a drainage/sewage connection rather than a clean water supply. I reported this issue to the management on the very first day. However, the same issue was observed again the following morning. This is a serious hygiene and safety concern. Room Service: Room service team served food without providing serving spoons and the necessary cutlery. We had to call and request the required items separately and then wait for them to be delivered. This is not what I would expect from a resort offering a premium suite. Room Ambience and View: The ambience and surroundings of the suite were also very disappointing. One side of the room overlooks what appears to be a gutter/drainage area, while the other side is surrounded by concrete tiles. The overall setting feels enclosed and offers very little of the pleasant ambience one would expect from a resort. Response from Management: Unfortunately, the response from the management regarding these issues has also not been satisfactory. Given the category and reputation of the property, I expected a much higher standard of accommodation, hygiene, service, and guest experience. My expectations from Silent Shores Resort were much higher. Unfortunately, the experience so far has been extremely disappointing and does not reflect the standard I expected from the property