Casa De Maris Spa & Resort Hotel Adult Only 16 Plus

I had a very pleasant stay at the hotel in Marmaris and would like to especially mention the wonderful team who made the experience enjoyable. The Front Office Manager, Kemal Bey, was very helpful, professional, and welcoming throughout my stay. The Chef at the restaurant was also very kind and attentive, and I truly appreciated the hospitality of the entire team. A special mention to Mehmet at the bar, who was exceptionally friendly, helpful, and always welcoming. The food was very nice, the staff were polite, and the waiters at the rooftop restaurant were absolutely wonderful — super friendly, attentive, and professional.

However, As a hotelier myself, I also feel it is important to mention a few areas that could be improved. One particular situation surprised me for a 5-star hotel. When I requested an iron, I was informed by one of the reception staff that it was “a rule of the hotel” and that unfortunately they could not provide one. I called again to explain that I genuinely needed to iron my clothes and asked if there was any possible alternative or assistance, but I was told that unfortunately nothing could be done. I found this rather unusual, especially for a 5-star property, where guest requests and finding suitable solutions are normally an important part of the service experience.

Great property

Food and services

Personelleri çok yardımcı ve güleryüzlü ,hizmetleri güzeldi.Özellikle Gözde Hanım ,Bilgi Bey daha çok pek personel vardı …

Odaları geniş olması güzeldi ,konum olarak iyiydi.

Compact hotel with nice views, good proximity to all facilities. Good location by the seaside and promenade, a bit further from the city party noises. Pretty good evening entertainment shows. Nice, serviced beach and pier with sunbeds, life guard working there was genuinely the nicest and most helpful person we've met. Daily bbq food was a nice addition to dinner. Good selection of imported alcohols in the bars. The lady at front desk during the check-in was very friendly and patient, both porters were very polite and helpful and so was lady at the spa reception. All in all it's decent hotel, but not a 5*.

Rooms have open shower and toilet with only sliding door, which does not provide privacy whatsoever and makes the room humid and moldy. No bathrobes provided for the whole stay, neither in the spa. Couldn't have windows open around lunch and dinner times as all the food frying smells were coming to the room, while at night it was a bit noisy from the cars on the main street nearby. Very small gym with very old and worn equipment. Selection of food was alright, but it often lacked quality like no fresh cut fruits, coffee was really bad, there was juice dispenser,but it was not fresh juices. Bad wifi in pool area. Staff would often talk and joke between themselves in local language while serving customers, especially in the bar. Bed had uncomfy dented mattress with hard pillows. Not a single free tv channel in english, could only watch in other languages, unless paid for "premium".