Best Western Premier CHC Airport

Alles was perfect

It was clean and the staff were friendly

Just one of the breakfast staff wasn’t very friendly.

Everything was excellent, but what was especially important to us was the incredibly warm and friendly attitude of the staff. Since we had travelled from the UK, we had unfortunately forgotten to bring a suitable charger adapter. One of the female members of the hotel staff very kindly offered us her own charger to use overnight. My positive review is not simply because they solved our problem, but because I truly appreciated the way they made an effort to help and find a solution for a guest. That level of care and willingness to help is extremely valuable to me. I will definitely stay at this hotel again on my next visit. I sincerely hope the management appreciates and recognises what a wonderful team they have. Wishing you all the very best, and I hope to see you again in the future.

Nothing

Rooms were new and clean, and Breakfast was superb.

Staff at the reception were very insolent and estremely unreasonable..! I booked for 5 rooms and 1 of them was Family Tripler room which shall be bigger and accomodate 3 adults and 2 kids. They provided a Standard Double room instead. They denied they breach the reservation and refuses to refund the extra charges I paid for the Triple room. The reason why we need a bigger room was that one of the couples were not a couple and the lady should sleep with other ladies. As the result, I had to sleep with the gentleman and my wife had to sleep with the lady. I would never give in to their extremely unreasonable and unpleasant attitude, and I will chase may claim agaist them for not only the refund but also reimbursement of the mental damages I got from the hotel.