Neat and clean

When you arrive you have to go check in somewhere it creates confusion a bit.

Kim, Sipho and Marcus were amazing as always. I was met with smiles. The check-in process was seamless. They are very helpful and very professional. This time I stayed in the 2 bedroom apartment and all I can say is wow! Beautifully decorated, location excellent and has everything you need. You won't be disappointed when you book this one.

There was nothing to complain about.

Location, size, staff amazing

Location is good.

The check-in process is far below the standard I would expect. Firstly, guests are required to report to an address different from the property where they will actually be staying, as there is no direct access to the accommodation itself. Upon arrival, you are required to contact a staff member who has to travel from another location to assist with the check-in. In our case, we had to wait approximately 12 minutes at 21:00 while standing in the street at night, with our luggage and personal belongings. This was both inconvenient and concerning from a safety perspective. Once the staff member arrived, the check-in was conducted at what appeared to be a kitchen counter rather than a proper reception or check-in area. We were then escorted to our accommodation (which is located on a separate property), requiring us to drag all of our luggage approximately 150 metres across an uneven and rough road surface at night. Upon reaching the unit, we were required to complete another check-in process. Overall, the process was unnecessarily complicated, inconvenient and uncomfortable, particularly given the late arrival time and the lack of secure, direct access to the accommodation. The check-in procedure should be reviewed and improved to provide guests with a safer, more convenient and professional arrival experience.