Whalesong Hotel & Spa

Friendly staff

Staff was super friendly

Nothing

The size of the room was great, we had enough space to put suitcases and still walk around freely. The shower was also big and spacious, the water pressure was excellent! The staff were very accommodating and always friendly. The location was perfect and close to the town and beach. There was sufficient parking on site and the rooms from what I could see were wheelchair accessible. The terrace for meals and drinks had an amazing view of the ocean. There was a fan (a bit loose so it made a knocking noise when on) and there was a TV in the room.

When we first arrived, we discovered dirty/stained sheets on the bed, which was quite off-putting, staff replaced them immediately after I had asked for new sheets, but I didn't like that this was acceptable at first. The pillows are a bit old and lumpy now, so can be a bit uncomfortable through the night. I also had to wipe down all surfaces, bed side tables and desk tables, because they were so dusty and sticky. Breakfast was included, but coffees were charged extra, which I thought was a bit bizarre. There should be a dustbin in the bathroom to discard sanitary products.

Nice views

Swimming pool has no step to get into it - not good for smalls kids or elder guests. Rooms don't have aircon. Entire venue is ageing and outdated.